Professional Services Manager – (ERP Core - Romania) We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You will drive great customer outcomes by building rapport with clients and colleagues and demonstrating and articulating the value of Access solutions. With a strong commercial understanding, you will be able to negotiate, handle objections, and communicate the benefits of Access products and services to clients. You should have experience managing a Services Delivery team comprising remote and office-based resources in multiple countries, along with strong English language written and oral communication skills. As a great internal collaborator, you will build strong relationships across functions such as sales, product, customer success, support, and engineering. Your curiosity and commitment to continuous learning will keep you updated on industry trends and enhance your industry and product knowledge. Day-to-day, you will: • Oversee team objectives, including adherence to methodologies, billable utilization, revenue, margin, NPS, and employee engagement, while forecasting and managing team revenue and promoting self-generated service orders. • Act as the go-to person for team members and serve as the Service Delivery champion for Romania, aligning with ERP division goals and fostering a connected and inclusive team environment. • Contribute to division strategic objectives by defining and reviewing Employee Success Plans, mentoring and developing team members, resolving team issues, and supporting diversity and inclusion. • Partner with Sales, Engineering, and Product departments to achieve strategic goals, assist with the adoption of new business processes, lead by example to instill company values, and help reduce churn. Your skills and experiences might also include: • Experience managing remote and office-based teams across multiple countries, with prior software or consulting/project management experience, preferably in ERP or Waste and Recycling management. • Skilled in engaging and influencing key stakeholders at various levels within Access and the client base, with a strong understanding of project delivery and leadership. • Ability to handle conflicts, demonstrate integrity, and manage time effectively under pressure to meet deadlines and high workloads. • Proven track record in fast-growth, high-paced environments, contributing to functional development while ensuring high-quality customer delivery. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.