Service & Solutions Senior Administrator with German

• Advanced level of English and German
• Experience in working with a complex stakeholders environment;
• Attention to details;
• Analytical and logical thinking, with initiative;
• Proactive;

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM;
• Verification of contracts, price accuracy and commercial conditions;
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM ;
• Keeping the archives up to date for the contracts entrusted;
• Proposal for solutions to improve processes.

• Collecting the necessary information in the Michelin solutions IT system;
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants;
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams;
• Calculation and validation of invoices at the expected deadlines (billing calendar);
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

• Analyzing anomalies;
• Solving anomalies and unlocking “borderaux”.

• Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them;
• Proposal for measures to correct these documents;
• Monitoring the reasons that generated the corrections in the related files and explaining them on request

• Analyzing complaints received;
• Proposal for measures to improve practices;
• Resolution of the complaint;
• Transmission of a correct and sufficient response.

• Ensuring traceability of financial transactions;
• Archive of all supporting materials in accordance with the regulations in force in the respective countries;
• Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process;
• Implementation of action plans for internal control points identified as non-compliant.

• Issuing reports requested by partners, customers, service providers, managers, according to the data agreed in the operational calendars or ad hoc requests;
• Prepare and deliver training on own portfolio, when transfer of activities is needed;
• Creating missing procedures and updating existing ones for processes in the area of responsibility;
• Participation in the testing and implementation of new projects with the project ambassador.

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.