Romania Job Openings
Michelin
Services and Solutions Administrator with French
Voluntari
September 4, 2024
Assist customers and service providers, for our fleet operators activities, seeking solutions to meet their needs with efficiency, agility and quality while respecting the company values.
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Bachelor’s degree;
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Advanced level of French and English;
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Organizational and multitasking ability;
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Attention to detail;
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A good team worker and Customer-oriented approach;
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Strong knowledge of Microsoft Office package (especially Excel);
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Labor legislation knowledge would be considered an advantage.
- Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.);
- Assist the Dealer/Customer/Partner/provider with any aspect of services operations question: problems, training, compliance, escalations;
- Perform the first triage (troubleshoot technical issues or inquiries) and steer the Dealer/Customer/ Partner/Provider to the right department/individual based on the facts shared by them;
- Update and enter information to keep the customer’s records up to date;
- Start and schedule a Service Order according to the scheduling process;
- Assist with system requests;
- Assist and helps on customers questions regarding the usage of monitoring equipment, tools, offers and/or operational procedures;
- Steer and manage the performance of your “client” portfolio and alert when there is deviation.
Scheduling:
- Organize deployment of enhancements to existing offers or new offers with the Dealer/Customer/Partner/provider;
- Support the delivery or removal of equipment via multi-channel assistance (chat and e-mail, etc), following the scheduling process;
- Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency;
- Confirm customer and vehicle data;
- Capture and record the service provided and customer data to keep the customer's files up to date.
Billing Service:
- Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.);
- Update and record the information/decision in the customer's file.
- Flexible work schedule and home-office options
- A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
- Private medical subscription;
- Life insurance;
- Lunch vouchers and discounts;
- Deduction of vacation costs.
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
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