At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.


We are now looking for a SSU Process Improvement Lead and Rebate Management to join our team in Cluj-Napoca, Romania.


The position requires you to support the region sales activities and contribute to smoothing and improving the sales process related to the line of business (LOB) the person is responsible for. The main responsibilities of this role are being the domain expert trainee in the Sales support organization for internal processes and procedures. This person will be able to provide guidance to the team related to creating quotes using the Vertiv configurator (C1), credit checking, CRM (Oracle) management, validating customer PO’s for order processing, and sales performance reporting. Will have to guide the sales and sales support team on the workflows that need to be followed internally. The person in this role, will also be involved in process improvement projects that will help the business to streamline the activities, to improve out response time towards the customers and help in increasing our customer satisfaction.


The SSU (sales support) process improvement lead and rebate management will be responsible in collecting and maintaining the contracts database updated across EMEA. On a monthly basis a report will have to be shared with finance department with the rebate provisions that need to be registered. Also monthly related sales support KPI reports need to be prepared for EMEA Customer Excellence Director.


As an integral part of the Sales Support Organization, you will be required to engage with your sales colleagues, Application Engineers and customers. You will gather information, create and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.


Job Responsibilities

• Creating training documentation for sales and sales support community
• Organizing training sessions for new joiners (sales and sales support)
• Monthly sales support KPI reports
• Collaborating with the AE team creating content documentation
• Gathers and consolidates all contracts in EMEA into one database
• Maintains contracts database accurate
• Work with the Sales teams to create and update frame agreements and OEM contracts;
• Helps the Customer Excellence Director in process improvement initiatives/ programs
• Prepares a monthly overview of the rebate provisions that need to be registered by finance and sends it to the R2R team
Works with Reporting team in creating Power BI dashboard with the KPIs needed by the business

Requirements:

• Personality oriented towards working in a team setting and supporting your colleagues;
• Previous experience within a client/team co-ordination role;
• Strong focus on customer satisfaction and long-term customer relation building;
• Excellent organizational and time management skills;
• Commercially astute with good negotiation skills;
• Highly competent user of Microsoft 360 suite, incl. Excel, Power Point, Word, and Outlook;
• Highly skilled in using Configure One (C1) and Oracle CRM;
• Solid analytical skills and excel capabilities;
• Self-motivated and capable of operating with various departments and personnel in stressful situations;
• Flexible attitude to activities outside specific job function;
• Ability to operate autonomously or as a team member, self-disciplined;
• Customer orientated;
• Language Skills: English.
  

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!