Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.
We are most admired for our people, partnership approach, performance and domain expertise.
You will enjoy:

• Bonuses for your results
• A great office, a friendly atmosphere and a multinational environment
• Wide range of development and training options (including soft skills and language courses)

Job Description

• Act as front-line manager: allocate tasks, managing the floor force in achieving day to day metrics, act as first point of contact and escalation.
• Primarily responsible to ensure process SLA are met or exceeded.
• Motivates and persuades others to common goals.
• Monitors and, whenever required, prepares, the necessary management reports.
• Deploy and monitor the QMS according to requirements.
• Identifies and promotes process improvement projects.
• Maintains constant communication with the teams through individual and group channels to ensure any potential roadblocks to the team’s performance are pro-actively identified and removed
• .Evaluates the team’s performance and suggests ways of improving it.

Qualifications

• Ability to supervise team and conduct administrative functions
• Ability to deliver through people.
• Able to speak & write fluent German & English
• Able to produce dashboards and reports in Excel and presentation formats
• Good analytical and conflict management skills
• Ability to work under pressure