Saudi Arabia Job Openings
Giza Systems EG
NOC Engineer
Riyadh
October 15, 2024
Job Description
- Monitor network and system performance to ensure optimal operation.
- Respond promptly to alerts and notifications from monitoring systems.
- Troubleshoot and resolve network and system issues in a timely manner.
- Ensure compliance with Service Level Agreements (SLAs).
- Maintain detailed documentation of incidents and resolutions.
- Collaborate with other teams to address complex issues and improve processes.
- Assist in the configuration and management of basic firewall settings.
- Participate in incident management and ticketing processes.
Personal Skills
- Strong communication skills to convey technical information effectively.
- Excellent troubleshooting abilities to identify and resolve issues quickly.
- Attention to detail to ensure accuracy in monitoring and reporting.
- Team player mindset to collaborate with colleagues across departments.
- Adaptability to handle changing priorities and new challenges.
Technical Skills
- Proficiency in NOC tools such as Nagios, Zabbix, and Solar Winds.
- Experience with incident management processes and tools.
- Understanding of network protocols to troubleshoot connectivity issues.
- Basic knowledge of firewall configurations.
- Familiarity with ticketing systems like Jira and Service Now.
Job Details
Managed Services Lo B
Preferred Candidate
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