Responsibilities

• Develop and implement hospitality strategies that provide unique and memorable guest experiences in alignment with Qiddiya’s goals.
• Oversee the day-to-day operations of various hospitality services, including hotels, restaurants, and entertainment venues.
• Manage and mentor the hospitality team, fostering a culture of excellence, collaboration, and innovative service delivery.
• Conduct market research and analysis to identify trends and opportunities within the hospitality industry.
• Collaborate with marketing teams to create promotional strategies that enhance guest engagement and brand awareness.
• Establish and monitor performance metrics and KPIs to ensure operational efficiency and high customer satisfaction.
• Develop and manage budgets, ensuring financial targets are met and operational costs are effectively controlled.
• Coordinate with external vendors and stakeholders to ensure the successful execution of hospitality initiatives.
• Maintain compliance with health and safety regulations, and ensure high standards of service and quality across all hospitality offerings.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• At least 9-12 years of experience in hospitality management, with a proven track record of leading operations in a related field.
• Strong knowledge of hospitality market trends, guest services, and operational best practices.
• Exceptional leadership and team management skills, with a focus on coaching and developing staff.
• Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in hospitality management software and tools.