Job no: 503268
Work type: Full Time
Location: Marina Bay Sands
Categories: Administration, Sales, Casino Floor Staff, Casino Management

JOB RESPONSIBILITIES

• Perform customer facing functions such as Meet & Greets and Send offs, assist with patron engagements.
• Enable the sales team by delivering end to end revenue support to achieve the overall department’s sales goals.
• Responsible to carry out business operational matters related with International Marketing
• Response and resolve internal and external enquiries where applicable in a timely and professional manner.
• Collaborate with Special Events team and coordinate with Sales team to ensure smooth execution of each event and promotion.
• Gather guests’ post-event feedback and submit it to the Special Events team with the objective of enhancing the effectiveness of future events and promotions.
• Collaborate closely with internal team and relevant departments to ensure seamless customer experience.
• Provide accurate information to the teams in alignment with all applicable guidelines and policies.
• Establish and maintain effective communication with internal teams and other departments.
• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Adapt to changes and ensure adherences to organizational operating procedures, policies, and service standards.

JOB REQUIREMENTS

Values and Attributes

• Highly motivated and self-manageable in a collaborative work culture
• Adept at multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with a positive attitude
• Possess the ability to handle conflicts and solve problems in a fast pace and teamwork environment
• Seek continuous learning and improvement in personal and professional capacities

Background and Skills

• High School Degree, College Degree is preferred
• Minimum 2 years’ experience in the field of Casino Marketing
• Proficient in the use of Microsoft Office applications
• Knowledge of ACSC, Opera as well Dex RM system is preferred
• Strong verbal and written communication skills in English
• Ability to perform rotating shift work and work on public holidays and weekends

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.