Singapore Job Openings

NTUC Health

Care Concierge, Service Quality (Tampines Nursing Home)

FULL TIME

November 1, 2024

About Us
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic
Job Description
You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.
Customer Journey Experience
  • Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
  • Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
  • Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
  • Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
  • Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
  • Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.
Service Quality
  • Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
  • Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
  • Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
  • Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.
As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!
Qualifications
  • Recognized diploma or degree,
  • At least two years of work experience, preferably requiring interaction with a diversity of people
  • Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
  • Knowing multiple local spoken languages or dialects will be advantageous
  • People-oriented, willing to work the ground

Skills
Documentation And Administration
Customer Service
Service Quality Management
Other Information
Location:
  • Tampines Nursing Home
Additional Advantageous Skills:
  • Appreciation and sensitivity to multicultural preferences and nuances
New Job Alerts
Takeda Pharmaceutical

Senior Biotech (Suite 2)

Singapore

FULL TIME

November 7, 2024

View Job Description
ONNEC Group

Service Delivery Manager

Singapore

FULL TIME

November 7, 2024

View Job Description
The Edge Partnership

Tax Manager (Indirect)

FULL TIME

November 7, 2024

View Job Description
GIC Investment

AVP/VP, Business Strategist, Fixed Income & Multi Asset

Singapore

FULL TIME

November 7, 2024

View Job Description
National University of Singapore

Procurement Senior Executive / Assistant Manager

Singapore

FULL TIME

November 7, 2024

View Job Description
Art of Entertainment Pte Ltd

Retail Sales and Marketing Executive

Singapore

FULL TIME

November 7, 2024

View Job Description
BUT Digital Singapore

General Manager (Sales oriented)

Queenstown Estate

FULL TIME

November 7, 2024

View Job Description
Looking for similar job?
Mandai Wildlife Reserve

Animal Nutrition Assistant (Part-Time), Animal Care - Singapore Zoo/Bird Paradise

PART TIME

August 25, 2024

View Job Description
Ang Mo Kio – Thye Hua Kwan Hospital

Administrative Assistant - Home Healthcare Team

FULL TIME

August 22, 2024

View Job Description
SingHealth Group

Health Care Assistant

August 18, 2024

View Job Description
Singapore Power

Customer Care Officer (Digital Contact Centre, Live Chats)

August 3, 2024

View Job Description
Tiffany & Co.

Client Care Advisor

August 23, 2024

View Job Description
GenVoice

Research Assistant @ NUS (Neuroscience / Healthcare)

CONTRACT

August 21, 2024

View Job Description
See What’s New: NTUC Health Job Opportunities
NTUC Health

Internship (Organisation Development) 2025

November 7, 2024

View Job Description
NTUC Health

Intern, Talent Attraction

November 7, 2024

View Job Description
NTUC Health

Senior Associate, Quality Management

Singapore

FULL TIME

November 2, 2024

View Job Description
NTUC Health

Internship 2024

Singapore

November 1, 2024

View Job Description
NTUC Health

Care Concierge, Service Quality (Tampines Nursing Home)

FULL TIME

November 1, 2024

View Job Description
View More Jobs by NTUC Health
New Job Alerts
Takeda Pharmaceutical

Senior Biotech (Suite 2)

Singapore

FULL TIME

November 7, 2024

View Job Description
ONNEC Group

Service Delivery Manager

Singapore

FULL TIME

November 7, 2024

View Job Description
The Edge Partnership

Tax Manager (Indirect)

FULL TIME

November 7, 2024

View Job Description
GIC Investment

AVP/VP, Business Strategist, Fixed Income & Multi Asset

Singapore

FULL TIME

November 7, 2024

View Job Description
National University of Singapore

Procurement Senior Executive / Assistant Manager

Singapore

FULL TIME

November 7, 2024

View Job Description
Art of Entertainment Pte Ltd

Retail Sales and Marketing Executive

Singapore

FULL TIME

November 7, 2024

View Job Description
BUT Digital Singapore

General Manager (Sales oriented)

Queenstown Estate

FULL TIME

November 7, 2024

View Job Description