Singapore Job Openings
Maersk
Customer Experience Consultant (X-trade & Import)
Singapore
FULL TIME
August 29, 2024
We are looking for a Customer Experience Consultant to join our Singapore team.
We offer
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key responsibilities
As a Customer Experience Consultant, you will:
- Serve as the primary point of contact for your customers, ensuring smooth execution of the end-to-end shipment lifecycle by collaborating closely with both customers and internal stakeholders.
- Understand external factors impacting customers’ supply chains, recognizing their urgency, service needs, drivers, and desires.
- Align with customer expectations upfront and respond with tailored solutions.
- Take full responsibility for customer satisfaction across Maersk’s product offerings.
- Lead digital adoption discussions with customers.
- Cross-sell and upsell Logistics and Services products.
- Conduct performance reviews with customers.
- Proactively track shipments and notify customers of any deviations from the transport plan, offering potential solutions or alternatives.
- Go the extra mile to provide solutions-focused service to customers.
- Seek and act on continuous improvement opportunities, both for customers and internal stakeholders.
We’re looking for
- A strong team player, skilled in coordination and able to thrive in a diverse team environment, with 1-2 years of relevant experience.
- Knowledge and experience in Ocean freight and/or handling Customer Service transactions/processes, including liaising with origin and destination offices.
- Excellent verbal and written English skills.
- Strong business knowledge and process understanding to provide value-added business solutions to customers.
- Ability to work under pressure in a fast-paced environment.
- A strong service mindset with a sense of urgency.
- Effective multitasking abilities.
- High attention to detail and critical thinking skills.
- Agility and the ability to make independent decisions upon delegation.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
New Job Alerts
Kuehne+Nagel
Key Account Manager Automotive Global Account Program
Singapore
FULL TIME
September 23, 2024
View Job DescriptionChemetall Asia Pte. Ltd.
Assistant Sales Manager
Singapore
FULL TIME
September 23, 2024
View Job DescriptionRCL Feeder Pte Ltd
Assistant Manager/Manager (SOC Sales, Shipping)
Singapore
FULL TIME
September 23, 2024
View Job DescriptionNational University of Singapore
Manager (Bukit Timah Cluster Finance)
Singapore
FULL TIME
September 23, 2024
View Job DescriptionSingapore Technologies Engineering Ltd
Senior Executive, Material Management
Singapore
September 23, 2024
View Job DescriptionLooking for similar job?
Tealium
Sr. Customer Success Manager (Remote - Singapore)
FULL TIME
August 16, 2024
View Job DescriptionCeva Logistics
Air Customer Service Professional Singapore
Singapore
August 26, 2024
View Job DescriptionSingapore Power
Customer Care Officer (Digital Contact Centre, Live Chats)
August 3, 2024
View Job DescriptionSee What’s New: Maersk Job Opportunities
Maersk
Vessel Deployment Lead - IEM/WMED-AFR
Copenhagen
FULL TIME
August 27, 2024
View Job DescriptionNew Job Alerts
Kuehne+Nagel
Key Account Manager Automotive Global Account Program
Singapore
FULL TIME
September 23, 2024
View Job DescriptionChemetall Asia Pte. Ltd.
Assistant Sales Manager
Singapore
FULL TIME
September 23, 2024
View Job DescriptionRCL Feeder Pte Ltd
Assistant Manager/Manager (SOC Sales, Shipping)
Singapore
FULL TIME
September 23, 2024
View Job DescriptionNational University of Singapore
Manager (Bukit Timah Cluster Finance)
Singapore
FULL TIME
September 23, 2024
View Job DescriptionSingapore Technologies Engineering Ltd
Senior Executive, Material Management
Singapore
September 23, 2024
View Job Description