Singapore Job Openings
MUNDIPHARMA SINGAPORE HOLDING PTE. LIMITED
Customer Service Executive
Singapore
FULL TIME
September 5, 2024
Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks
Responsibilities:
- Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
- Prepare for and participate in the country-level SOP process.
- Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
- Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
- Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
- Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
- Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
- Close POs and book costs in the system upon delivery completion.
- Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
- Manage, analyze, and reconcile purchase orders internally and externally.
- Generate customer invoices to facilitate shipments and payments.
- Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- At least 4 years of experience in supply chain management or a related field.
- Proficiency in Japanese is required for liaising with stakeholders in the Japan market.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.
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