Singapore Job Openings
ABCAM SINGAPORE PTE. LTD.
Japanses Customer Service Team Leader
Singapore
FULL TIME
August 28, 2024
About the Role
This is a key new role within the Customer Service Function to be a local driving force for our team’s KPIs, global strategies, customer experience and revenue growth. The role will lead a group of individual contributors to deliver Abcam’s world class customer service offering across multiple customer touchpoints.
Roles and Responsibilities
Key accountabilities
Performance
This is a key new role within the Customer Service Function to be a local driving force for our team’s KPIs, global strategies, customer experience and revenue growth. The role will lead a group of individual contributors to deliver Abcam’s world class customer service offering across multiple customer touchpoints.
Roles and Responsibilities
Key accountabilities
Performance
- Drive KPIs – ensure that we are meeting our global Customer Service key performance metrics (inc speed and quality) every day, and are actioning non-achievement with clarity and urgency
- Direct / co-ordinate day-to-day work (e.g. queue management) within the local team and globally for the best overall outcomes
- Play a critical part in transitioning the team to successfully deliver against broader measures that directly impact the company CVDs and L1 KPIs, not simply being focused on customer experience / t NPS
- People management responsibility of Specialists
- Train, mentor, coach and support all colleagues as-and-when required
- Help cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communication and teamwork
- Direct stand up meetings using Daily Management techniques, and represent the team where required, especially when ensuring performance aligns with expectations
- Support with t NPS investigations for root cause/close the loop and ticket management
- Assist with quality reviews
- Involvement in e NPS initiatives to drive team engagement
- Point of contact for escalated issues and customer complaints
- Support with Credit Note approvals
- Help with specialist and senior specialist tasks as-and-when required
- Deputising for Manager in their absence
- Involvement with, and leadership of projects when required
- Use DBS to identify ways to continually improve our ways of working, measuring the success of these changes
New Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description
Looking for similar job?
Tealium
Sr. Customer Success Manager (Remote - Singapore)
FULL TIME
August 16, 2024
View Job Description
Ceva Logistics
Air Customer Service Professional Singapore
Singapore
August 26, 2024
View Job Description
Singapore Power
Customer Care Officer (Digital Contact Centre, Live Chats)
August 3, 2024
View Job Description
New Job Alerts
TutorNow Pte Ltd
Economics Lecturer Needed as Private Home Tutor for
Bishan New Town
FULL TIME & PART TIME & CONTRACT
November 20, 2024
View Job Description
AQUA EXPEDITIONS PTE. LTD.
Content Marketing Executive
Bukit Merah Estate
FULL TIME
November 20, 2024
View Job Description