Singapore Job Openings

WongPartnership
Manager/Senior Manager - Technology
Singapore
FULL TIME
November 18, 2024
We have the following role opening:
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Managing the service desk team
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Awareness of end user needs and changing requirements
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Command and control leadership – ability to understand the problem, analyse and account for incidents
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Manage the service delivery team to successful execution of daily production duties
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Lead technical discussions within the service desk team
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Escalate all production / non-production issues to the relevant teams and stakeholders
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Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
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Provide post mortem analysis and reports of incidents
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Authoritatively and confidently guide escalation tickets to resolution
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Bachelor’s degree within a given technical field
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7 – 10 years of operations management
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7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
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5+ years of experience managing teams especially business service operational support
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Articulating high level business requirements to senior management
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Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
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Ability to be proactive with a strong desire for continuous improvement of practices and processes
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Outstanding written and verbal communication skills
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Strong analytical and problem-solving skills
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Ability to manage and multitask in a fast-paced environment
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ITSM, ITIL and other service management certifications are advantageous
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