Singapore Job Openings

WongPartnership

Manager/Senior Manager - Technology

Singapore

FULL TIME

November 18, 2024

Advertised on : 19 Nov 2024 | Closing Date : 28 Feb 2025

Wong Partnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/Senior Manager - Technology

Responsibilities:

Managing the service desk team
Awareness of end user needs and changing requirements
Command and control leadership – ability to understand the problem, analyse and account for incidents
Manage the service delivery team to successful execution of daily production duties
Lead technical discussions within the service desk team
Escalate all production / non-production issues to the relevant teams and stakeholders
Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
Provide post mortem analysis and reports of incidents
Authoritatively and confidently guide escalation tickets to resolution

Requirement:

Bachelor’s degree within a given technical field
7 – 10 years of operations management
7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
5+ years of experience managing teams especially business service operational support
Articulating high level business requirements to senior management
Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
Ability to be proactive with a strong desire for continuous improvement of practices and processes
Outstanding written and verbal communication skills
Strong analytical and problem-solving skills
Ability to manage and multitask in a fast-paced environment
ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within Wong Partnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Job Specialization

:Technology

Type of Employment

:Permanent

Minimum Experience

:7 Years

Work Location

:Singapore

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