Singapore Job Openings
FedEx Logistics Singapore Private Limited
Senior Clerk/Coordinator, Air Operations (Export)
Tampines New Town
FULL TIME
September 5, 2024
POSITION SUMMARY
To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.
PRINCIPLE DUTIES, AND RESPONSIBILITIES
Work Location: In person
To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.
PRINCIPLE DUTIES, AND RESPONSIBILITIES
- Execute air freight shipments.
- Receive and set up shipment booking from customers.
- Liaise with internal air pricing for space booking.
- Liaise with internal gateway team on consolidation.
- Coordinate air exports shipment with appointed Airport CFS vendor.
- Execute air exports documentation.
- Monitor and ensure all shipments are uplifted.
- Daily communication with the customers by email and telephone.
- Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP’s requirements/Adhoc quote.
- Coordinate space booking with Internal Air Pricing/Gateway team/*Carrier, Consolidation planning, ULD building arrangement.
- Create initial bookings/shipment job in system.
- Perform invoicing/accrual on shipments handled.
- Arrange for shipment pick up with Airport CFS vendor.
- Declare Outward Permit Declarations.
- Sending out pre alert to customer & overseas offices.
- Checking and monitoring shipment uplift.
- Verify/create Payable Transactions on vendor local service provided.
- Response to query from client/overseas offices.
- In-depth knowledge of the Fed Ex Logistics operations system.
- Update Freightos/Briefcase Pricing with latest costs and sell rates .
- Support sales with bids, quotes and follow up on proposals timely.
- Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
- Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling.
- Dedicate attention on project shipment space and load planning.
- Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
- Other duties as assigned to the position.
- GCE ‘O’ Level and above
- At least two (2) years’ experience in customer service/operations in freight forwarding industry
- Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
- Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
- Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
- Basic accounting knowledge is required.
- Proficiency in MS Office applications.
- Cargowise.
- Customs Competency Test.
- Detailed oriented.
- Strong interpersonal & communications skills.
- Trustful and a team player.
- Able to communicate with overseas office effectively and independently.
- Customer & result focused.
Work Location: In person
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