Singapore Job Openings
Singapore Institute of Technology
Senior IT Executive (End User Computing), Communications and Information Technology - 11 months contract
Punggol
CONTRACT
October 11, 2024
Department: Communications and Information Technology
Contract type: Temporary
The incumbent will provide administrative and technical support to the Academic IT requirement which includes the maintenance of the Computer Labs and software. He/she will also be required to provide assistance in managing the IT helpdesk and on-site Engineers to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness. The incumbent will also need to manage SIT Telecommunications system.
Key Responsibilities:
- To provide administrative and technical support for Windows, Mac, Android, IOS, and software.
- To be responsible and facilitate IT equipment, services, and software implementations.
- To develop and maintain comprehensive documentations, on operations, installation, deployment, training, and inventory checklists.
- To manage hardware inventory and software licensing allocations, including software media, hardware, IT accessories and supplies.
- To work with IT teams and other division staff to coordinate projects, manage capacity and optimize IT equipment performance, reliability, and efficiency.
- To oversee timely delivery of quality technical support service to staff and students.
- To communicate effectively with staff and students to assess support needs, assist in the identification of technology needs, and respond to customer service concerns.
- To develop and maintain procedures related to monitoring, tracking, and coordination of helpdesk and end user computing support activities.
- To provide assistance to SIT Staff with their EUC equipment as according to the SLA.
- To assist with the purchase (tender, ITQ, RFP, etc.) of software, hardware, accessories, and supplies.
- To undertake projects to implement CIT/EUC related projects.
Requirements
- Diploma Holder with 3 to 5 years working experience in the same capacity.
- Need to be proficient in Microsoft Windows 10 and MAC OS; the knowledge in Linux OS, i OS and Android mobile devices support will be an added advantage.
- Experience in maintenance of computers infrastructure including the installation and optimization of the operating systems and software.
- Experience in supervising technical support staff to assist in the maintenance of the computer’s infrastructure is preferred.
- Need to be proactive and able to work independently and collaboratively with colleagues, end users, and with external vendors.
- Ability to work on multiple projects with multiple deliverables, with experience in project management, systems change management, outsourcing management, planning, and administrative skills.
- Good analytical, written, and verbal communications skills including the ability to effectively communicate technical information to non-technical users.
- Good customer-service skills required.
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