Senior Manager - Operations, Industry & Domain Solutions (Banking) - SG 1

Date: 28 Aug 2024

Service Line / Portfolios: Core Business Operations

Location:Singapore, Singapore, SG

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Operating model transformation
• Digital enablement and platform implementation

• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.

• Tertiary qualification in a business, actuarial, finance or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Minimum 12 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions.
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.
• Types of role led:
  • Digital transformation of within a bank
  • Transformation in company or bank i.e. sales and service transformation including customer journeys, service blueprints and process redesign
  • Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)
  • Actuarial, risk, technology, digital, human capital related projects
  • Banking Cost Reduction, Efficiency, Automation, including Robotic Process Automation
• Experience with Agile/Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.
• Human-centered design thinking, logical structuring, and analytical problem-solving skills
• Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation
• Proficient in Excel and Power Point usage to present recommendations to client.
• Exceptional interpersonal, team building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.

• Collaborate with clients to understand their business needs, challenges, and goals within the financial services industry.
• Lead or Manage:
  • Opportunity Management – RFI /Rf P Process, Solution Designing, Budgeting and Account Planning
  • Delivery Management – Project Management, Manage Project Team, Project P&L
  • Leadership - Mentor and coach team members, fostering their professional growth and development within the banking consulting domain
• Provide subject matter expertise in banking industry trends, regulations, and best practices to guide clients in making informed
• Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
• Stay updated on emerging technologies, market trends, and regulatory changes affecting the financial services industry to provide proactive advice to clients

Requisition ID: 105088