Singapore Job Openings
Nanyang Technological University
Specialist, IT Operations
FULL TIME
September 5, 2024
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Ensure that all programs and department operations run seamlessly.
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Manage the implementation of infrastructure changes and maintenance routines as agreed upon.
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Contribute to the design and implementation of infrastructure replacement plans.
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Assist the IT operations of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.
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Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.
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Manage the budget and costing for maintenance, operation, and upgrading of facilities.
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Oversee IT operations supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.
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Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
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Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
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Degree in Computer Science or a related field.
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At least 3 years of IT operations experience.
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Proficiency in providing end-user support for Windows and Mac OS based computers.
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Experience in administering Windows-based servers.
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Ability to troubleshoot PC hardware issues.
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Familiarity with network and cybersecurity concepts.
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Strong teamwork and leadership skills.
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Good oral and written communication abilities.
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