Singapore Job Openings
TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.
Team Leader
Singapore
FULL TIME
October 8, 2024
- Assist the Supervisor in overseeing operations, including staffing, scheduling, and performance management.
- On-site team lead to ensure SLA/KPI is met.
- Ensures and monitor team quality delivery by having pleasant end-to-end customer experience and a highly efficient off-site remote IT support process.
- Strategize with team in providing increasing ability to resolve requests on first contact.
- Handle escalated customer inquiries and resolve operational issues in a timely manner meeting SLA.
- Assist in developing and implementing operational strategies to enhance IT Concierge Service efficiency and customer satisfaction.
- Assist in developing and implementing a effective knowledge-based process to capture and grow knowledge of current IT application and self-help services.
- Bachelor’s degree in business administration, information technology, or a related field.
- Relevant certifications (e.g., ITIL, PMP, or Six Sigma) may be preferred.
Experience
- Several years of experience in IT service management, operations, or project management.
- Previous experience in a leadership or managerial role.
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