Facilities Helpdesk Opportunity at Concentrix

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

• Have a minimum of 12 months international Call Centre experience (essential)
• Have worked in a Health and Safety or facilities environment
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

• Salary of R8200
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member covered by company
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
• Please note that the appointment will be made in line with the company’s EE Plan.