Key Responsibilities:

Human Resources Administration:

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  Drafting Contracts and Addendums: The HR Administrator will be responsible for preparing and updating employment contracts, addendums, and induction documents using templates.
  
• Employee Files Management: This role involves reviewing and updating all employee files to ensure compliance and organization.
  
• Policy Management: The successful candidate will assist in reviewing and updating the Code of Conduct, drafting new policies, and supporting various HR projects.
  
• Employee Relations and Industrial Relations: A key responsibility will be managing employee relations, including overseeing disciplinary hearings, providing guidance to General Managers (GMs) on handling employee matters, and advising on labor laws and best practices.
  
• Performance Appraisals: The HR Administrator will coordinate quarterly performance appraisals, manage appraisal documentation, and ensure proper filing and record-keeping.
  
• Injury on Duty (IOD) Claims: Managing IOD submissions, processing claims, and following up on any injuries as required will be part of this role.
  
• HR Reporting: The HR Administrator will assist with HR reporting, including Employment Equity and SETA/Pivotal Training submissions, and support BEE submissions.
  
• Onboarding and Support: The candidate will implement onboarding processes, prepare onboarding documents, and provide support to GMs in addressing employee issues and guiding them on HR procedures and protocols.

Guest Revu Administration:

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  Daily Guest Revu Tasks: The HR Administrator will spend approximately 2 hours daily evaluating and replying to guest reviews, ticketing reviews to the appropriate personnel, and following up on recurring incidents.
  
• Issue Resolution: Ensuring prompt resolution of guest issues by coordinating with the appropriate hosts and maintaining communication with guests through email or phone will be essential.
  
• Platform Management: The role includes ensuring all links to online travel agencies (OTA) such as Expedia, Booking.com, and Google are active and resolving any unlinked queries.
  
• Monthly Reporting: Preparing and distributing monthly reports, including sentiments, NPS scores, most prominent issues, response times, and resolution times, will be required.

Booking.com and Finance Admin Support:

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  Booking.com Admin Reports: The successful candidate will assist with daily and weekly analysis and reporting tasks related to Booking.com.
  
• General Finance Administration: Providing general administrative support to the finance team, including data entry, record keeping, and report preparation, will be part of the role.
  
• Excel Reporting: Proficiency in using Excel to create, update, and maintain various HR, guest service, and financial reports is essential.

Requirements

Qualifications and Experience:

• A relevant qualification in Human Resources, Business Administration, or a related field - PREFFERABLE
  
• Fluent in English and Afrikaans
• A minimum of 2-3 years of experience in HR administration or a similar role.
  
• Familiarity with labor laws and employee relations practices.
  
• Strong organizational and multitasking abilities, with a keen eye for detail.
  
• Experience with Guest Revu or similar guest feedback management platforms is advantageous.
  
• Proficiency in Excel and other Microsoft Office applications.
  
• Excellent written and verbal communication skills.
  
• Strong problem-solving skills and the ability to handle sensitive matters with discretion.
  
• The ability to work independently and as part of a team in a fast-paced environment.