South Africa Job Openings
Moladira Skills
Intern Customer Service Agent (CX)
Johannesburg
October 13, 2024
Job Description: Intern Customer Service Agent (CX)
Location: Roodepoort, Johannesburg, South Africa
Salary: R6,000 - R6,400 per month
Employment Type: Internship/Temporary Position
Job Overview:
Our client, a leader in the telecommunications sector, is seeking Intern Customer Service Agents (Technical) to join their dynamic team. This role is ideal for individuals with a passion for customer service and a solid understanding of technical concepts in the telecoms and IT industry. The position requires a blend of customer service skills and technical know-how to assist customers with their queries, resolve issues, and provide high-quality support.
Key Responsibilities:
Location: Roodepoort, Johannesburg, South Africa
Salary: R6,000 - R6,400 per month
Employment Type: Internship/Temporary Position
Job Overview:
Our client, a leader in the telecommunications sector, is seeking Intern Customer Service Agents (Technical) to join their dynamic team. This role is ideal for individuals with a passion for customer service and a solid understanding of technical concepts in the telecoms and IT industry. The position requires a blend of customer service skills and technical know-how to assist customers with their queries, resolve issues, and provide high-quality support.
Key Responsibilities:
- Provide technical support and customer service to clients via phone, email, or chat, ensuring a positive customer experience.
- Diagnose and troubleshoot telecoms and IT-related issues, offering effective solutions in a timely manner.
- Log and document all customer interactions, issues, and resolutions in the company's CRM system.
- Escalate complex technical issues to higher support levels as needed while maintaining communication with the customer.
- Assist with network setup, device configuration, and basic troubleshooting of telecom products and services.
- Maintain up-to-date knowledge of the company's products, services, and industry developments.
- Experience: At least 1 year of experience in Customer Experience (CX), IT Helpdesk, or IT Service Desk roles.
- Technical Knowledge: Solid understanding of telecoms and IT concepts is mandatory.
- Qualifications: Minimum of a Certificate or Higher National Certificate in a technical field, such as A+, N+, or telecommunications.
- Location: Must be willing to work in Roodepoort or reside in the surrounding areas with easy access to the work location.
- Skills: Excellent communication skills, strong problem-solving ability, and a passion for helping customers with technical queries.
- Competitive basic salary between R6,000 and R6,400.
- Opportunity to gain hands-on experience in a fast-paced telecommunications environment.
- A chance to work with industry experts and expand your knowledge in customer service and technical support.
We regret to inform you that this job opportunity is no longer available as it has expired
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