South Africa Job Openings
MCI Careers
IT Support Technician
Cape Town
FULL TIME
September 6, 2024
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated IT professional with an IT degree, who will be responsible for providing hardware, software, and account support. The ideal candidate will possess at least 2 years of relevant experience and demonstrate strong problem-solving abilities in IT-related issues.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
- Provide hardware support, including troubleshooting and resolving hardware malfunctions.
- Offer software support, including installation, updates, and troubleshooting.
- Manage and support user accounts, including password resets, access permissions, and system login issues.
- Monitor and maintain IT systems, ensuring optimal performance and uptime.
- Collaborate with team members to provide efficient and timely IT support.
- Document and track issues using IT service management tools.
- IT degree or equivalent experience.
- Minimum 2 years of experience in IT support or a related field.
- Comp TIA A+ certification
- Microsoft Certified: Azure Fundamentals or other relevant IT certifications
- Strong understanding of hardware and software troubleshooting.
- Familiarity with account management and user support.
- Knowledge of operating systems, networking, and basic security protocols.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Problem-solving mindset with attention to detail.
CONDITIONS OF EMPLOYMENT:
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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