POSITION OVERVIEW: Job Title: Operations manager
POSITION RESPONSIBILITIES:

• Oversee and manage a team of Supervisors and agents, ensuring efficient workflows and task delegation.
• Monitor and manage KPI performance, ensuring targets are consistently met.
• Provide insights and reports on daily operations, offering strategic improvements where necessary.
• Coordinate and manage 1st Party collections processes, ensuring compliance and timely execution.
• Foster a collaborative environment, promoting open communication and team accountability.
• Support the team with problem-solving and multitasking across various functions.
• Utilize Excel for data tracking, reporting, and analysis to support informed decision-making.
• Ensure adherence to company policies, operational guidelines, and industry regulations.
• Conduct performance reviews and provide coaching and development opportunities for team members.

CANDIDATE QUALIFICATIONS:

• Grade 12.
• A minimum of 2 years of experience in an operations management role or similar.
• Proven experience managing KPIs and performance metrics.
• Strong multitasking, organizational, and leadership skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Excel and other relevant tools.
• Knowledge of 1st Party collections processes and compliance requirements is preferred.

COMPENSATION DETAILS: PHYSICAL REQUIREMENTS:This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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