JOB DESCRIPTION
We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.
As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.
I am intrigued. What would I be required to do concretely?
Under the management of the Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.

• Handle customer service calls within the banking sector.

• Ensure all outbound calls are conducted in a professional, friendly, and polite manner.

• Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.

• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.

• Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.

• Be able to contribute to the continuous improvement of operations and support the business.

• Assisting with any other duties that may be reasonably expected of you within the Company from time to time.

REQUIRED PROFILE

• Fluency in Italian (oral and written)

• Ability to Speak English

• Matric with Tertiary education advantageous

• Must have the right to work in South Africa

• Sales experience desirable

• Multi-channel focus

• Ability to undertake training with regards to the product specifications

• Track record of success in meeting challenging targets and deadline

• MS Word - excellent

• MS Excel - excellent

• MS Outlook – excellent

• MS Internet- excellent