South Africa Job Openings
abc
Italian customer service agents
Cape Town
FULL TIME
October 14, 2024
We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.
As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.
I am intrigued. What would I be required to do concretely?
Under the management of the Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
- Handle customer service calls within the banking sector.
- Ensure all outbound calls are conducted in a professional, friendly, and polite manner.
- Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.
- Be able to contribute to the continuous improvement of operations and support the business.
- Assisting with any other duties that may be reasonably expected of you within the Company from time to time.
- Fluency in Italian (oral and written)
- Ability to Speak English
- Matric with Tertiary education advantageous
- Must have the right to work in South Africa
- Sales experience desirable
- Multi-channel focus
- Ability to undertake training with regards to the product specifications
- Track record of success in meeting challenging targets and deadline
- MS Word - excellent
- MS Excel - excellent
- MS Outlook – excellent
- MS Internet- excellent
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