Job Description

The successful candidate will be responsible to plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits.

Position Overview

Specific Role Responsibilities

• Implement and manage end-to-end processes.

• Define standard operating procedures (SOP's).

• Monitor and report on progress against operational plan and make adjustment where required.

• Resolve problems with the necessary discretion and guidelines.

• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.

• Contribute to the development of the appropriate strategy and set target within area of accountability.

• Manage operational risk and risk mitigation initiatives.

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.

• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.

• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.

• Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.

• Establish and sustain business and OEM/Importer relationships.

• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.

• Plan and manage financial activities in line with approved policies, processes and procedures.

• Manage, monitor and report on budget variances and provide solutions.

• Maximise rebates and ensure payments from OEM/Importer.

• Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.

• Plan, manage and monitor processes to ensure customer service excellence.

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.

• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.

• Manage CRM processes and procedures

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;

• Over 5 years experience in the motor sales industry;

• 3 years supervisory experience with a proven track record of managing a floor of 20-30 units

• A valid South African driver's license.

Skills and Personal Attributes

• Apply selling techniques for parts

• Business and Operations Management

• Conflict Management

• Customer Service

• Developing Sales

• Fleet Sales Management

• Functional Policies and Procedures

• Governance, Ethics and Values