South Africa Job Openings

iKhokha

Product Portfolio Manager - eCommerce

Umhlanga

FULL TIME

September 2, 2024

Company Description
i Khokha is a place where chance takers become change makers. At i Khokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description
Want to lead the charge in payment innovation?
Join the i K Tribe as our next Product Portfolio Manager and be the driving force behind the future of fintech. If you’re passionate about pushing boundaries and creating game-changing products in the Payment industry, this is the role where you’ll make your mark.
So, what will you do?
As a Product Portfolio Manager at i Khokha, you’ll lead the charge of our e Comm portfolio, focusing on areas like payment gateways, payment links, and beyond.
Reporting directly to the Chief Product Officer, you'll manage and mentor a team of 3 direct reports, ach playing a key role in driving our product vision forward. Your responsibility spans managing these product lines throughout their entire lifecycle, from conception to delivery.

Your mission? Bring bold, customer-centric innovations to life, enhancing user experiences and driving our business forward.
In addition to the above, you will:

Conduct market research, customer interviews, and competitive analysis to uncover opportunities.
Define and prioritize product vision, strategy, and roadmap in collaboration with stakeholders.
Prioritise features and create user stories based on customer feedback, business goals, and technical feasibility.
Work closely with Design Leaders to create wireframes, prototypes, and user interfaces that align with user needs and business objectives.
Work hand-in-hand with Engineers and Designers to ensure timely, successful product development and launch.
Define and prioritize product backlogs, working closely with Engineering teams during sprint planning and execution.
Conduct user acceptance testing and ensure product quality before launch.
Monitor product performance, gather feedback, and iterate based on user insights and metrics.
Foster strong relationships with key stakeholders, including executives, partners, and merchants.
Communicate product updates, roadmaps, and strategies to stakeholders at all levels.
Gather feedback and incorporate stakeholder input into product planning and decision-making.
Conduct demos, workshops, and training sessions to promote product understanding and adoption.
Define and communicate the long-term vision and strategic direction for the product portfolio.
Stay updated on industry trends, customer needs, and emerging technologies to inform product strategy.
Drive successful execution of product strategies to achieve market differentiation and competitive advantage.
Collaborate with executives and senior leadership to align product strategies with business objectives.
Alignment of product vision and strategy with business objectives.
Successful execution of product strategies to drive business growth.
Market differentiation and competitive advantage.
Feedback and satisfaction from executives and senior leadership.

Qualifications
Qualifications:
Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field.

Deal Breakers:

6+ years of experience as a Product Manager, with a track record of leading other Product Managers across a portfolio or group, ideally in the Fintech or Payments industry.
A deep understanding of payment systems, financial technology, and industry regulations is essential for this role.
You’ll need expertise in managing the entire product lifecycle, including product discovery, development, and successful launch.
Proficiency in managing the four key risks in product development—Value Risk (will customers buy it?), Usability Risk (will customers use it?), Feasibility Risk (can we build it?), and Viability Risk (will it work for our business?)—is critical.
A strong grasp of technology, software development processes, and agile methodologies is required, along with the ability to work closely with Engineers to drive product development.
A user-centric mindset is vital, with the ability to deeply understand user needs, conduct market research, and translate insights into valuable product features and enhancements.
Proven leadership skills are necessary to guide cross-functional teams, including Engineers and Design Leaders, towards shared product goals. Strong collaboration and communication skills are essential to work effectively with stakeholders at all levels.

In addition to the above, the following experience and business understanding will make you a frontrunner for the role:

Excellent analytical, problem-solving, and strategic thinking skills.
Ability to align product strategies with business objectives.
A solid understanding of how to prioritize outcomes over output is important, and prior OKR experience would be beneficial.
A deep understanding of financial technology (fintech) solutions and payment systems, including knowledge of different payment methods, transaction processes, and security protocols.
Familiarity with customer needs and pain points within the financial services industry is important, including an understanding of consumer behavior, preferences, and expectations.
Awareness of emerging technologies and innovations in the Fintech/Payments space, such as blockchain, digital wallets, mobile payments, and alternative payment methods.
A strong understanding of business models and revenue streams within the Fintech/Payments sector, including knowledge of monetization strategies, partnerships, and value propositions.
The ability to analyze market trends, customer insights, and competitive intelligence to identify market opportunities and drive product innovation.
Knowledge of regulatory requirements and compliance considerations related to financial transactions and data privacy, ensuring products adhere to industry standards and guidelines.

Additional Information
Perks of joining the Tribe

Work in a high-growth company with tangible results you're accountable for.
Enjoy hybrid, remote, and in office work models.
Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
Visionary leadership.
Seize the opportunity for study leave.
Access to on-demand learning at your fingertips.
Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

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