South Africa Job Openings

Sanlam

Service Consultant: Marine

Bellville

FULL TIME

September 12, 2024

What will you do?

Santam Marine has available position for a Service Consultant who will be based in our Cape Town office.

The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.

What will make you successful in this role?

Prepare basic reports and statistics based on risk analysis
Communicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial relatedqueries.
Receive requests for and generation of quotations
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Update RM reports
Create client profiles for identified risks
Building strong customer relationships and delivering customer-centric solutions

Qualification and Experience

Matric or equivalent qualification
FAIS accreditation required
RE 5
3 - 5 years Marine Insurance experience

Knowledge and Skills

Familiar with Excel, Word, Intranet, Kit
Knowledge of Marine products

Core Competencies

Cultivates innovation
Customer focus
Drives results
Collaborates
Being resilient
Professional behaviour
Commitment to quality
Teamwork
Resilience
Immaculate interpersonal skills
Ability to perform tasks under pressure
Attention to detail / accuracy

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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