The Difference You Will Make

What You Will Do

• Maintain customer database inc. repair Warranty management & any Loan scopes.
• Prepare and issue Repair quotations.
• Service contract administration – elaborate, bill and administrate the service contracts and revenue.
  • Service order entry and management (parts, labor & contracts)
  • Review Customer Purchase order and work with Service Manager to resolve any discrepancies.
  • Assigning and maintain appropriate inventory, cycle count.
  • Establishing invoice schedules and processes credits to agreements and service requests
  • Service record of repairs. Maintain vital documentation and keep data updated according to local SOPs.
  • Local licenses to operate are kept.
  • Bookkeeping & tracking of repairs.
• Coordinate pick-up and packing, return of repaired scopes to the customer.
• Receive and process all requests for repair invoicing, per credit/rebill process to ensure district revenue is accrued in the proper invoice period.
  • Assist the collections department with research and customer follow up to resolve outstanding repair invoicing issues.
  • Correct errors and educate field on how to avoid errors in the future.
  • Assign technicians to repair requests as required and actively review and release items from the service backlog.
• Manage the spare inventory store and to continuously develop new ways to improve:
  • Repair parts inventory maintenance - physical and in system.
  • Repair parts inventory purchasing - Internal and external.
  • Purchasing of non-inventory repair parts
  • Work with IMS US/UK team on parts forecasting.
  • Maintenance of company tooling, equipment, and parts inventory in orderly manner.
  • Receipt and inspection of incoming service parts.
• Handling incoming repair calls and emails.
• Complaint handling: Perform daily administrative function such as recording of repair problem or updating of service record in CRM system.

What You Will Bring

• Relevant working experience
• Possess a Higher Diploma or above.
• Candidate with prior experience in Business, Accounting or Office Admin skills will be preferred.
• Proficient in MS office and ideally Oracle system with the ability to learn proprietary software applications at ease.
• Possess excellent communication, organization, and customer service skills.
• Independent, meticulous & organized.
• Possess a strong sense of initiative, responsibility & positive work attitude.
• Team player mentality
• Bilingual in Korean and English