Omega CRM Consulting is looking for a Agency Management Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies.

Responsibilities:

• Establish and maintain relationships with our agency partners community around the globe for ensuring they perform as requiered. Point of Contact in the daily operational support.
• Provide all the informaton in place (through communication channels, live meetings..) for a well onboard process and to ensure our agencies will succeed on the client requirements and they will follow our processes.
• Collaboration with internal content owners (Marketers, Medical Team, Sourcing) to confirm the process is well implemented and followed.
• Ensure the Creative Agencies Training Compliance
• Training Curricula maintenance and confirm the Agencies are performing as the training was completed.
• Analytics and reporting of the Services the Agency Mgt provides
• Continous communication to our internal and external community about the new updates, new funcionalities of these trainings. Point of contact when a new training has Quality Check tracker to be shared with the agencies.
• Ensure the Agencies are performing as expected, and they succeed on their work as agreed in their Service Level Agreements

Requirements:

• Bachelor´s degree in Business Administration , Library & Information Science Degree or similar.
• At least 3 years of experience with operational support, data base construction, reports, processes organization.
• Excellent analytical and problem- solving skills
• Client oriented
• Operational excellence
• Good Communication
• Vendor Management Experience
• Think out of the box mindset.
• Service Support skills (collaborating with dif stakeholders and supporting them)

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us
We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #Omnichannel Experiences in fields such as #Customer Services, #e Commerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #Lifeand Sciences, #Manufacturing but also #Education, #Non Profit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #Together We Grow