The role in a Snapshot

Location

Your Role in Our Journey

• Oversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing outcomes.
• Utilize data insights to identify customer pain points and opportunities for enhancing their experience.
• Develop and implement proactive strategies to minimize churn and maximize customer satisfaction.
• Collaborate closely with cross-functional teams, including Customer Operations and Product Management, to drive upsell and cross-sell initiatives.
• Manage digital campaigns, continuously optimizing performance through A/B testing and data analysis.
• Document and manage the customer journey, ensuring that customer voices are heard and acted upon to improve overall sentiment.

Your Impact

• Drive significant improvements in customer retention and satisfaction through strategic management and execution of CVM programs.
• You have got experience using Salesforce, Braze and Customer.io. Experience using Hubspot, Excel and Data Analysis tools (such as Tableau) is a plus.
• Leverage data to uncover insights that enhance the customer experience and drive business growth.
• Proactively reduce churn rates by developing and implementing effective retention strategies.
• Foster strong collaboration with internal teams to ensure seamless execution of upsell and cross-sell opportunities.
• Optimize campaign performance, ensuring that our digital strategies are both innovative and effective.
• Lead initiatives that capture deep customer insights, enhancing our ability to respond to their needs and exceed their expectations.