Customer Service/Support

Description

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:

• Politely answer inbound calls and respond to customer enquiries in a timely manner
• Manage pre-sale, sales and after sales queries (including shipping, returns and payments settlements, etc.,)
• Support client with website functionalities
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Strengthen client relationship offering personalized client experience
• 
  Invite clients to offline events
• 
  Assist VIP/VVIP clients through a dedicated line
• Act as a brand voice on all active social media platforms and directly interact with community on comments, likes and shares, in manner that reflects brand voice and engagement strategy

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:

• Are proficient or bilingual in Italian plus you have an advanced level English. Spanish is a plus!
• Have proven expertise in client service with Luxury and Beauty (preferably Skincare) brands
• Have passionate about skincare philosophy
• Have proven expertise in E-commerce client service (prior/during/after purchase)
• Have proven expertise in Social Media Channels
• Proven expertise in emotional communication – understanding if the client is product driven, brand driven, or people driven

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:

• 39 hours/week contract: rotative Monday to Friday from 10:00 to 19:00
• Salary 18 400 euros gross/year + up to 3000 euros gross/year in bonus
• Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-004588-1-FRANCE