Spain Job Openings
Caspio
Customer Success Manager
August 30, 2024
Responsibilities
- Manage a portfolio of defined accounts to maximize the customer’s satisfaction with and use of our platform and solutions.
- Serve as a subject matter expert for assigned vertical market(s) including market needs and requirements for business applications, pain points, and analysis of competitors within the industry.
- Develop relationships with all account Authors to understand their application development needs, priorities, and challenges.
- Identify and understand the uses of our platform within the customer’s organization to develop new use cases and opportunities to retain and expand existing business relationships
- Assess overall account heath through proactive check-ins and measuring key performance indicators for assigned customers, while tracking customer communication and required actions on our CRM.
- Effectively communicate the benefits of our products and services to drive continued satisfaction, retention, and additional revenues from increased user adoption and usage expansion.
- Recommend and propose different service plans and upgrades, including additional service add-on features as appropriate.
- Respond to inbound client requests regarding their account, including billing, services, product features, etc.
- Develop and execute account salvage plans for at-risk customers.
- Propose and create leads for possible case studies, show cases, and customer references.
- Identify trends in customer satisfaction and needs and serve as a customer advocate with internal teams for future product improvements and feature requests.
- Maintain broad and in depth knowledge of the product, product features, and pricing plans.
Qualification
- BA/BS degree in Business or in a related field.
- At least 3-5 years of experience in an account management or sales role.
- At least 2 years of experience in a Saa S or Paa S environment or working with websites, databases, and/or web application tools, preferred.
- Basic knowledge of HTML, Java Script, and CSS.
- Clear and effective verbal, written, and presentation skills.
- Ability to communicate technical subject matter in a clear and understandable manner.
- Strong interpersonal and relationship building skills, with the ability to build listen and empathize with others, convey confidence, and build trust and loyalty.
- Ability to anticipate, prioritize, assess, and meet needs of internal and external customers while providing excellent customer service.
- Ability to negotiate with business owners and decision makers of all levels of the organization.
- High level of self-initiative with a proactive and positive attitude.
- Superior organization, follow-up, and time management skills.
- Proficiency with CRM software.
Caspio is the world's leading platform for building online database applications without coding. We're called "the richest platform" by Forrester, loved by customers for ease of use, and embraced by IT leaders for security, performance and reliability. Caspio’s visual application builder provides intuitive point-and-click tools to accelerate the entire development process, allowing users to create custom business applications in a fraction of the time and cost versus traditional software development methods. With over 20 years of expertise, Caspio powers applications for 15,000+ customers spanning 150+ countries, ranging from global corporations and government agencies to universities, nonprofits and small businesses.
New Job Alerts
Barcelona Supercomputing Center (BSC)
Research Engineer Securing Processing Environments for Analysing Sensitive Data (RE2) - AI4S
Barcelona
FULL TIME
November 26, 2024
View Job DescriptionUniversitat de Vic - Universitat Central de Catalunya
PDI Asociado o Asociada en el ámbito de la Salud Pública
Barcelona
FULL TIME
November 26, 2024
View Job Description
Inetum Spain
Team Leader IT - Scrum Master (perfil DATA)
Madrid
FULL TIME
November 26, 2024
View Job DescriptionUniversitat de Vic - Universitat Central de Catalunya
PDI Asociado o Asociada en el ámbito de la Fisioterapia del Sistema Musculoesquelético
Barcelona
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
ADM Value
French Customer Service Agent-Barcelona SPAIN
Barcelona
FULL TIME
August 13, 2024
View Job Description
Manhattan Associates
Spain - Customer Support Consultant MAWM
Barcelona
FULL TIME
July 30, 2024
View Job Description
Aker BioMarine
Customer Care Representative located in Spain
Tarragona
August 6, 2024
View Job DescriptionCoach4expats
Customer Service Representative, Madrid - Spain
PART TIME
August 19, 2024
View Job DescriptionNew Job Alerts
Barcelona Supercomputing Center (BSC)
Research Engineer Securing Processing Environments for Analysing Sensitive Data (RE2) - AI4S
Barcelona
FULL TIME
November 26, 2024
View Job DescriptionUniversitat de Vic - Universitat Central de Catalunya
PDI Asociado o Asociada en el ámbito de la Salud Pública
Barcelona
FULL TIME
November 26, 2024
View Job Description
Inetum Spain
Team Leader IT - Scrum Master (perfil DATA)
Madrid
FULL TIME
November 26, 2024
View Job DescriptionUniversitat de Vic - Universitat Central de Catalunya
PDI Asociado o Asociada en el ámbito de la Fisioterapia del Sistema Musculoesquelético
Barcelona
November 26, 2024
View Job Description
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description