Spain Job Openings

AMSpace Recruitment Consultancy

German Customer Service Representative -Barcelona Spain

Barcelona

FULL TIME

September 10, 2024

Job Title: Customer Service Representative (German-speaking)
Location: Hybrid (Project: Bose, based in Barcelona)

Contract Type: Indefinite, Full-time
Shift Details: Monday to Friday, 9:00 AM - 6:00 PM
Salary: €18,776 annually + €1,920 in benefits
Overview:
Join our esteemed project, supporting a leading brand in audio equipment. As a German-speaking Customer Service Representative, you'll provide top-notch service and technical support for premium audio products, ensuring customer satisfaction and smooth issue resolution.
Main Tasks:
  • Handle B2C user requests via phone/email, logging details and providing solutions within SLA.
  • Resolve technical queries
  • Keep up-to-date with user-specific applications and tech knowledge.
  • Ensure service requests are satisfactorily concluded and monitor open queries.
  • Escalate service issues as needed and maintain SLA standards.
  • Keep customers informed about the status and progress of their issues.
  • Achieve excellent customer satisfaction levels.
Requirements:
  • Near-native level English, both spoken and written, plus native-level German.
  • Superior customer care skills.
  • Strong IT knowledge in Signal Path Connectivity, Wireless Networking, and Audiovisual products.
  • Experience with Windows and Mac environments.
  • Minimum of 1-year experience in customer service, preferably technical support.
  • Service-oriented with a responsible, independent work habit.
  • Able to implement and manage process changes.
  • Strong communication, teamwork, flexibility, and stress handling skills.
  • Compliance with company security rules.


#Customer Service #German Speaking #Remote Work #Audio Equipment #Tech Support #Career Opportunities #Join Our Team

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