• Communication and contact with customers and prospects.
• Develop customer relationships.
• Plan and execute shipment orders.
• Prepare and submit written quotes to customers.
• Provide customer specific reporting.
• Be a key player in booking and cutting waybill.
• Receive and reply to enquiries via email, phones and throughout our internal IT system.
• Monitor and track ongoing shipments, react to any deviations.
• Communicate temperature results asap after delivery, check and note any deviations.
• Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.
• Interest of developing more managerial skills to become a team lead according to timelines and performance.

• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills, team player and quick learner.
• Strong organizational skills; attention to detail.
• Ability to resolve issues quickly and efficiently.
• Ability to represent a positive and professional image.
• Ability to learn fast in new platforms or systems.
• Ability to work independently and self-organized.

• Native or fluent in English and Dutch is required.
• Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
• Graduate in fields such us International Trade, Logistics or similar preferred.
• Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
• Strong knowledge of Microsoft Office.

Full time Affiliated Companies: World Courier Holland B.V.