Spain Job Openings
Planet
Sales Director – Enterprise Account / Retail
Madrid
FULL TIME
September 16, 2024
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Strategic Leadership: You will spearhead revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within key accounts. You will also lead contract negotiations and ensure sales targets are met.
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Customer Satisfaction: Serve as the primary executive point of contact for key accounts, deeply understanding their needs and ensuring an outstanding customer journey.
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Revenue Growth: Develop and implement growth strategies for key accounts, collaborating with global counterparts to maximize revenue potential across markets.
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Support: Lead and coordinate with various teams to ensure customer concerns are swiftly addressed and resolved, providing unparalleled support to maintain strong relationships.
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Collaboration: Work closely with cross-functional teams—Support, Pre-sales, Solutions, Implementation, Finance, Marketing, and Executive Sponsors—to ensure customer demands are met and expectations exceeded.
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Customer Advocacy: Act as the voice of the customer, advocating for their needs and influencing internal teams to enhance service and product offerings.
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Manage a high-value portfolio of key accounts and collaborate as a team leader for other Key Account Managers in the region, developing personalized account plans and driving business expansion within these accounts.
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Monitor customer performance and proactively address discrepancies to maintain revenue flow.
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Track and optimize revenue growth against forecasts for new accounts, products, and services.
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Maintain accurate and up-to-date customer information using Salesforce and other CRM tools.
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Take full accountability for resolving major incidents, ensuring rapid service resumption by coordinating with internal and external stakeholders.
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Sales Leadership Experience: Minimum 5 years of experience in a sales leadership or team leader roles, such as Sales Director or Senior Key Account Manager, within the Retail Technology environment and or the fintech Payment ecosystem as a mandatory
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Proven Track Record: Demonstrated success in building and managing strategic relationships with key accounts, driving revenue growth through cross-sell and upsell initiatives.
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Exceptional Communication Skills: Ability to build trust, influence key decision-makers, and solve problems with an executive-level presence.
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Industry Expertise: Experience in the Retail and Payments industry landscape is highly desirable.
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Results-Oriented: A growth and results-driven mindset, with a strong focus on delivering value to customers and achieving ambitious sales goals.
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Global Collaboration: Experience working in a global environment, collaborating with cross-functional teams and peers to achieve shared goals.
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Fluent in English, Spanish
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