Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for a new team member to support the Spain Cell Analysis Sales Team at Agilent Technologies.

You will be part of the European team and will be required to work closely with the sales teams and your counterparts with the same responsibilities for other European countries.

Your main responsibilities and tasks will be:
Sales Support

• Public Tenders Support Customer Questionnaires - Quality - WWCT Tool – (30%)
• MARS Requests – (10-15% - ie error quoting, calibration …)
• Customer Quality Questionnaires – (4%)
• 3rd Party Quotes Into Lab (2%)

DEMO and Fixed Assets Pool Management

• Manage In Country Demo Logistics (assistance for instrument shipment to and from/ from and to – customers)
• Centralize and manage the EMEAI Cell Analysis Demo Pool – Stock levels, Aging and Demo Discount
• Order new demo units (LRT tool)
• Management of Fixed Assets – EMEAI wide for Cell Analysis

Customer Communications

• Tracking of order shipments
• Supporting customer communication
• Checking order completeness and accuracy
• Co-ordinating service planning enquiries
• Enter request for CCDA (Customer Confidential Disclosure Agreement / Coupa)

DEFOA & Returns

• Credit Note enquiries

CRM Maintenance

• Mendix Support Tool Entries
• Contact Updates - Salesforce

Qualifications

We are looking for a colleague that has the following characteristic to join our growing multicultural team:

• Experience in handling Customer Relation Management (CRM) Software, and other online management tools.

• Fluent written and spoken English and Spanish. Other language skills are a plus.

• Strong sense of commitment and time management skills to meet deadlines.
• Comfortable working with Microsoft Office tools, especially Microsoft Excel.

As part of your day-to-day job, you will be working on numerous different tasks and interacting with both internal and external stakeholders, which requires strong interpersonal skills.

We are looking for a team member who has a good attention to details as you will be working with a lot of admins where accuracy is important!

We offer:

• Career development opportunities in an international company
• Competitive compensation and benefits package including ticket restaurant, private health insurance, life insurance, gym funding, etc.
• Company pension scheme
• Hybrid contract working 3 days from the office and 2 days from home.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service