Switzerland Job Openings

UBS

Direct Mailing Specialist (Inspire expert)

Zürich

FULL TIME

October 30, 2024

Switzerland - Zürich
Operations
Personal & Corporate Banking
Job Reference #
306198BR
City
Zürich
Job Type
Full Time
Your role
Are you an expert in creating and processing direct mailings and data-driven customer communication?
Do you like to work independently in close cooperation with various stakeholders?
Are you customer- and solution-oriented with a high level of risk and quality awareness?

Then you are exactly the person we are looking for to complement our Mass Mailing Services Team in Zurich Altstetten.

In P&C Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:
  • deliver excellence while focusing on operational risks and commercial targets.
  • put our clients first and build successful partnerships with our internal stakeholders and external vendors.
  • drive our organization forward by working with purpose and passion.

Your area of responsibility:
  • process complex regulatory customer communications and personalized marketing mailings from order receipt to customer delivery
  • independent planning, coordination and execution of mass mailing orders
  • publish excellent customer communications in close cooperation with our clients, internal IT units and external downstream partners
  • monitor successful multi-channel processing of content and documents
  • support change initiatives as subject matter expert and ensure their successful implementation
  • proactively identify and mitigate risks in our area of responsibility
  • apply your own expertise and professional judgement to further develop processes and achieve the best possible results
  • ensuring legal and regulatory requirements as well as internal policies and contracts are met
Your team
You can expect a collegial and motivated team which is part of Output Management Services CH/EMEA within P&C Operations Switzerland. Together, we work towards our ambitious goals and vision to continuously improve the customer experience and deliver personalized, seamless, and timely services to our stakeholders.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your expertise
  • you are a professional in the creation and processing of variable, data-driven customer communications (direct mailings)
  • proficiency in Quadient Inspire solution is a must, experience corporate design and branding guidelines a plus
  • Data Management and basic scripting (Power Query, Javascript, etc.) are no foreign words for you
  • you feel comfortable taking on responsibility and independently supervising and implementing your own orders end-to-end
  • independent, precise and structured working as well as customer-oriented thinking and acting is part of your DNA
  • you are used to working closely with customers and various stakeholders
  • you enjoy working in a fast and flexible working environment
  • high quality and risk awareness determine your daily actions
  • you can communicate fluently in German and English and are confident in grammar
About us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #team UBS and make an impact?
Contact Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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