• Production Management- build and execute a booking strategy for each experience (activity, meal, guides) and source ad-hoc suppliers, which meet cost and capacity limitations in line with set quality standards.
• Tour Ownership - responsible for overall tour flow, customer experience and consistent tracking of our quality key performance indicators for all programs under your portfolio.
• Product development - improve logistics for each itinerary minimizing travel time and costs and maximizing educational value and customer satisfaction. Through deeper analysis of your Programs, you will be expected to provide expert insights to help drive improvement in customer experience and product innovation.
• Risk and Safety Management– proactively manage and monitor potential risk exposure and safety concerns, as well as manage all on tour operational emergencies within portfolio.
• Quality Management for regions of expertise - working with supplier evaluations, understanding customer needs, collaborating with the Procurement team on the needs of the region.
• Customer experience - Deliver on customer requests and preferences by maintaining clear communication with suppliers and Tour Directors. Support our sales staff with expert product knowledge to help them sell and adequately prepare our customers before traveling.
• Cross-team Collaboration – you will work closely with many of our departments in Operations, such as Procurement, Tour Directors, Finance, Itinerary and Budget Management, Invoicing and Flights. You will also collaborate with other departments oversees in Canada and the US, such as Sales, Customer Experience and Market Development.
• Innovation and Tour Maintenance – you will be the expert for the region of your portfolio. In collaboration with our sales and market development team, you will provide new ideas for activities, new tours, enhancing and developing current tours.
• Technology - contribute to the development of technology solutions and the continuous improvement of current tools and processes

• Looks for ways to improve and inspire colleagues to do the same
• Spreads positive energy and makes the workplace a fun environment
• Strives to create a collaborative and dynamic environment on a day-to-day basis
• Shares information and identifies best practices openly with colleagues
• Puts the customer in the center and is service minded

• Bachelor’s degree or equivalent, preferably in business, economics, or tourism
• Experience in the travel, tourism, educational travel, or online travel agency industry along with a strong interest and network in these fields is preferred
• Proven track record of providing excellent customer service
• Fluency in English required. Fluency in French, Italian, German, or Spanish are advantageous
• Attention to detail and ability to work in a fast-paced and dynamic environment
• Strong interpersonal and communication skills
• Strong analytical skills and good working knowledge of Microsoft Excel
• Must be either Swiss citizens, EU-nationals or have the legal right to live and work in Switzerland

• Hybrid work model
• Discounted passes to local destinations and tourist hot-spots such as mt. Titlis or Kunsthaus Zurich
• Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
• Tuition reimbursement of 1500 CHF for professional development once per year
• Participation in our Staff Travel Experience Program once a year including travel on one of our tours
• Free membership for our newly built gym or get involved with our variety of sports teams.
• Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
• Discounts on a wide range of local restaurants, shops, hotel stays and EF products.
• 15% off in-house childcare service