Thailand Job Openings
Lazada
Product Operations Analyst-Buyer Platforms
November 7, 2024
Location:
Thailand
Department: Product Management
Location: Thailand
Job Description
- Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact
- Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products
- Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly
- Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control
- Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
- Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments
Job Requirements
- A well-rounded professional with 3+ years of working experience relating to product management, product operations or e Commerce operations
- Bachelor's degree in engineering/computing/business/economics from a top university is a plus
- Strong analytical and problem-solving skills with the ability to use data to make informed decisions
- Familiar with agile methodologies
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology
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