We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
24x7 standby in shift to support first line staffs.
Qualifications
5 Years Experiences in Telecomunication or IT Operation.
Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
Customer-oriented mindset with strong problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
Basic computer skills Excel,Word,Power point etc. is essential.
Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
Relevant certifications (e.g., Comp TIA Network+, Cisco Certified Network Associate) are advantageous.
Programming skills in python,shell script or php are advantageous.
Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
What happens once you apply?.
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
Primary country and city: Thailand (TH) || Bangkok.
Job details: Automated Operations Engineer.
Primary Recruiter: Sitthinon Charoenkitwayo.