1 Oversee and manage a cluster of last-mile delivery operations, ensuring timely and efficient delivery of goods to customers within the assigned geographical area.
2 Develop and implement strategies to optimize route planning, reduce costs, and enhance overall operational efficiency.
3 Collaborate with local teams and stakeholders to address operational challenges, resolve customer complaints, and maintain high service standards.
4 Analyze performance metrics, identify trends, and implement corrective actions to improve team productivity and customer satisfaction.
5 Foster a culture of safety, compliance, and continuous improvement within the cluster, adhering to Alibaba International's policies and regulations.
6 Recruit, train, and manage a team of delivery personnel, providing coaching and feedback to enhance their performance and professional growth.
1 Bachelor's degree in Logistics, Supply Chain Management, or a related field.
2 Minimum of 5 years of experience in last-mile delivery management, preferably in a fast-paced e-commerce environment.
3 Solid understanding of transportation management, route optimization, and logistics operations.
4 Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
5 Effective problem-solving skills, with the ability to make data-driven decisions and adapt to a dynamic environment.
6 Fluent in English and local language, with the ability to communicate effectively with diverse teams and stakeholders.
7 Experience working with Alibaba International or similar e-commerce platforms is a plus.