• Support Case Managers with administrative tasks as part of end-to-end case management.
• Communicate with clients and their families or approved advocates to ensure the service delivery component is understood.
• Proactive competent administration of service appointments , subcontractor activations , GOC reporting requirements and Move Maestro file administration, including accurate and timely data entry
• Work in close collaboration with Case Managers at the GOC to ensure travel to Australia can be booked in line with policy and arrival window requirements.
• Support the activation and co-ordination of all application 3rd Party suppliers and vendors who provide Medical, Biometric, Accommodation and Transit Service to customers

• Proven office administrative in case management or in a similar administrative role.
• Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
• Microsoft suite of products including Outlook, Excel, and Word.
• The ability to become technically proficient in Move Maestro.
• Be a clear, frequent and pro-active communicator with a high standard of written and oral business language skills in Turkish and English. Proficiency in Arabic and Farsi is required.
• Ability to sustain high levels of customer service and productivity when under pressure from clients and customers.

You must be entitled to work in Türkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.