Turkey Job Openings

Limagrain

Customer Service Supervisor (M/F)

Istanbul

FULL TIME

October 1, 2024

General information

Organisation

About Vilmorin-Mikado
Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in creating, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €230 million in 2022-2023, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests. www.vilmorinmikado.com - #Vilmorin Mikado
Vilmorin-Mikado is part of Limagrain, an agricultural cooperative and an international seed group owned by French farmers. Limagrain breeds, produces, and distributes field seeds, vegetable seeds and agri-food products. Focused on the genetic progress of plants, Limagrain is the fourth largest seed group worldwide. www.limagrain.com - #Limagrain

Reference

2024-9990

Location

Istanbul

Position description

Employment Type

Regular Full Time

Contractual hours

Full-time

Function

SUPPORT FUNCTIONS - PURCHASING

Main Goal

To centralize, structure, and strengthen Customer Service within Vilmorin Mikado Turkey and enable sales team to more concentrate on demand creation. The role will be responsible for mainly warehouse and stock management, reception of products from suppliers, preparation of commercial orders collected by sales team, invoicing goods, providing all related documents, arranging shipments, and follow-up customer accounts and stocks. Managing the warehouse staff, overseeing their work schedules, annual leave, and handling their job-related and other requests. Organizing Office and Depot Occupational Health Security Controls. Supporting sales and development teams for trial seeds, promotion material, and etc. delivery from HQ.

Job description

Order Management:

Receive and follow up the orders. Make sure that order form is in proper shape and has the right contents.
Lot detection (FIFO) Use ERP Special Screen to be able to pick the right lots.
Price Control & Check
Control Product allocation across customers/sales areas.
Inform Credit Departments if there are “Hold Code” issues.
Print pick Slip and e-mail to Warehouse.
Conversion of waybills to invoices and E-Invoice operations (including invoice for export)
Follow up and makes sure the order receptions of the customer. Manage tracking of orders.
Ensure the communication and coordination in sending all requested documents (invoice, delivery note, germination results, etc.) to customers on time, Receiving acknowledgment from customers.
Follow up customer limit and collateral occupancy in collaboration with a Credit specialist.
Communicate with ERP team in headquarter as well as local providers when it is necessary.
Create tickets from the system to be able to get help on time.
Apply the local or international procedure of the company.
Attend local or international trainings and train the warehouse staff when necessary.
Strictly follow up and implement any amendments done in local or headquarters procedure.
Openly shares with manager when an issue arises
Follow up legal regulations which is related to customer service and depot activity including tax, security, invoicing, etc.

Stock Management:

Lot definition of import withdrawals, entering and correcting differences
Warehouse delivery, and all inventory entry transactions
Correction of renewed certificate germination rates in stock records
Lead re-packing operation
Warehouse stock amount notifications
Stock count and adjustments when requested by the managers.
End of period closing transactions & support for stock-current transfer transactions
Monitor stock availability and stock report delivery
Train the warehouse staff on procedures, including stock management, picking, and packing operations.

Customer Management:

Collect required documents for creating a new customer account with the help of the Sales Team and create customer accounts.
Provide and send the requested documents from dealers such as ISTA/test results
Collect information about Producers / Seedlings / Brokers / Distributors and, keep this information up to date. Reports to the management team.
Collect stock levels of the customers for January and June and notifies them to the Sales Manager and DV Manager.
Create a reporting system of customer complaints and participate complaint handling process.
Take care of the consignee shipments management and follow up end of the year inventory quantity from each client where we have consignee sales.

Pricing:

Obtain and announce "Price List" approved by General Manager and enters into the system.
Monitor commercial terms assigned for each customer and report unproper actions
Review prices regularly
Controls target average price and reports

Skills: what we expect of you

Qualifications:

Minimum bachelor’s degree from a reputable university in Agricultural Engineering, or in a related field
Minimum 4 years’ experience in a similar position (accounting, customer service, logistic, supply, procurement…)
Good command of verbal and written English
Advance command of MS Office program
Able to travel when needed

Competencies and Skills:

Strong communication skills
Team Player
Problem solver
Advance analytical thinking
Customer- Oriented Mindset
Willing to learn

Company

VILMORIN-MIKADO

Position localization

Job location

Middle-East/North Africa, Turkey

Location

Güzelyalı Mh., Çiftlik Sokak 7-13, 34890 İstanbul/İstanbul, Turquie

Candidate criteria

Minimum level of education required

Bachelor's degree

Minimum level of experience required

3 years or more

Languages

English (4 - Fluent)

Requester

Position start date

21/10/2024

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