This is a remote position.
JOB TITLE Medical Sales Team Leader

SALARY Start at 1,500 USD (Base on experience)

COMMISSION Individual Performance-based

BENEFITS 100% remote work, healthcare allowance, mobile & internet

allowance, unlimited sick & vacation days, maternity/paternity

HIRING STATUS Contractor (Full Time)

PROBATION 2 months (60 days)

LOCATION/BASE Work from home (Turkey)


About Us:

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

About the role:

The Sales Team Leader will oversee the performance of the sales team, ensuring the achievement of company sales goals and objectives. This role involves managing the day-to-day operations of Sales Agents, providing guidance, training, and support, and fostering a productive and positive team environment. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for helping patients receive the best possible care.

RESPONSIBILITIES:

• 
  Lead, mentor, and motivate the sales team to achieve and exceed sales targets and

• Provide coaching and feedback to Sales Agents to improve performance and skill levels.

• Manage team scheduling to ensure 100% front-line availability and coverage across all communication channels, including phone, Whats App, live chat, social media, and email.
  

• Develop and implement sales strategies and processes to maximize lead conversion and booking rates.
• 
  Monitor and analyze sales performance metrics, including revenue, estimated gross booking value (EGBV), and cancellation/no-show rates.
• 
  Identify and implement improvement initiatives to enhance the sales process and customer experience.
• 
  Ensure the team provides excellent customer service, responding swiftly and courteously to patient inquiries and complaints.
• 
  Oversee the coordination of appointment bookings between dental/medical providers and patients, ensuring accuracy and timely follow-up.
• 
  Support Sales Agents in upgrading patients to higher-value treatments and promoting available discounts and promotions.
• 
  Ensure accurate capture and documentation of patient information in the Zoho CRM tool, maintaining a +95% accuracy rate for tags, notes, and follow-up tasks.
• 
  Monitor daily sales funnel activities, conversions, and projections, providing regular reports to senior management.
• 
  Collaborate with other departments, including Sales Managers, Marketing, Content, and Supply, to ensure a cohesive approach to achieving company objectives.
• 
  Facilitate regular training and coaching sessions to keep the team updated on best practices and new product offerings.
• 
  Provide ongoing training on the Best Practice System (BPS) documentation and training materials.

• Attend regular team meetings
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  Weekend availability, according to shift schedule (5 days on, 2 days off)
• 
  Early/late availability, according to shift schedule
• 
  Communicate with team members via phone, web conference and e-mail
• 
  Preventing unsound or unethical business practices.
• 
  Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
• 
  Support the achievement of the Medical Departures Inc.’s sales and revenues objectives
• 
  Help build the world’s largest global medical marketplace

Requirements

JOB REQUIREMENTS:

• 
  3-5 years proven experience as a Sales Team Leader or similar role in a remote sales environment.

• Strong leadership and team management skills, with a demonstrated ability to lead and motivate a diverse team.
  

• Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally.
• 
  Ability to work in a fast-paced environment, with flexibility to work weekends and varied shifts as required.
• 
  Strong analytical skills and a results-driven approach.
• 
  Fluent in English (verbal and written) *need-2-have*
• 
  Ability to handle high volume of email, phone, chat, social media traffic simultaneously (leads & prospects)
• 
  Experience meeting or beating sales targets
• 
  Proven experience being in the ‘top tier’ of sales performance at your previous employers
• 
  Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, Sugar CRM, Freshworks), phones (Twilio, Ring Central, Dialpad, Call Tracking Metrics, T ollfreeforwarding) , chat (Live Chat, Olark,
• 
  Familiarity & knowledge of dental or medical procedures *nice-2-have*
• 
  Excellent listening and writing skills
• 
  Travel savvy - international travel experience *nice-2-have*
• 
  Ability to work responsibly and productively from a remote home-office environment with good time management.
• 
  Weekend availability, according to shift schedule (5 days on, 2 days off)
• 
  Early/late availability, according to shift schedule

EQUIPMENT REQUIREMENT :

• 
  High speed internet & mobile connections
• 
  Reliable computer & mobile device with audio and video capabilities

About Medical Departures Inc.:

https://www.medicaldepartures.com/about/

https://www.dentaldepartures.com/about/

Human Resources

recruit@medicaldepartures.com

Benefits

JOB TITLE Medical Sales Team Leader

SALARY Start at 1,500 USD (Base on experience)

COMMISSION Individual Performance-based

BENEFITS 100% remote work, healthcare allowance, mobile & internet

allowance, unlimited sick & vacation days, maternity/paternity

HIRING STATUS Contractor (Full Time)

PROBATION 2 months (60 days)

LOCATION/BASE Work from home (Turkey)