This is a remote position.

• Convert phone calls, chats, and emails from Americans, Canadians, and Europeans into medical bookings at medical clinics in Mexico, Costa Rica, Panama, Colombia, Thailand, Indonesia, Vietnam, the Philippines, and Turkey.

• Coordinate appointment bookings between Medical providers and patients in English.

• Recommend promotions that can help patients save money on their medical treatment.

• Follow the suggested script provided to all Inside Sales Representatives.

• Daily tracking and monitoring of Sales funnel, conversions, and projections.

• Proactively identify systemic issues that need to be resolved to prevent future customer concerns.

• Answer phone, Whats App, email, and social media inbound inquiries according to established SLAs

• Respond swiftly and courteously to customer inquiries or complaints.

• Upgrade patients by recommending or cross-selling higher-value medical treatments.

• Capture customer information, including email addresses, phone numbers, desired healthcare destination & medical procedures for future follow-up.

• Adjust sales presentation based on success/fail averages.

• Coordinate with other departments (Sales managers, Marketing department).

• Record details of inquiries, comments, and complaints.

• Actively listen to patients' needs and recommend the right clinic and or promotion to help patients save money and achieve their medical or dental goals.

• Attend weekly 1-on-1s, team meetings, and training and coaching sessions as required.
  

Benefits