Work mode: Hybrid

Onsite Location(s):Istanbul, TR

• Customer Management: Handle internal and external customer requests and coordinate orders with the Thera Sphere™ and Embolics Customer Service Teams.
• Logistics & Delivery: Manage deliveries with Turkish carriers, prepare specific documentation, and coordinate waste disposal when applicable.
• Importation Support: Oversee customs documentation review, collaborate with customs agents and Account Managers, follow up on tax payments, and maintain documentation.
• Financial Support: Review customer invoices, support credit collections by following up on outstanding payments, and liaise with Finance for payment allocations and customer statements.
• Customer Data Management: Collect and maintain customer data, including licenses, and support new customer setup.
• Complaints & Returns: Coordinate product returns and report customer complaints.
• Regulatory Support: Assist with importation and exportation permit submissions to Turkish Authorities (TAEA) and track imported activities.
• Administrative Duties: Manage supplier invoices, ensure data management and filing responsibilities, and maintain general administrative tasks.
• Compliance: Ensure all activities are in compliance with local laws regulating commercial activities and align with company values.

• Bachelor's degree in Science or Engineering (required)
• Radiation Officer Certificate (asset)
• Fluency in Turkish and English (required)
• Knowledge of Turkish regulatory requirements and customs processes
• Strong organizational and communication skills

• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.