Bitmedia Labs has been in the industry since 2014, effectively functioning worldwide with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games, and NFT products.
Requirements:

• 1+ year of experience in sales, account management, customer success, or related roles;


• Experience with Ad Tech and understanding of the digital advertising ecosystem is a plus;


• Excellent written, verbal, and presentation skills;


• Outstanding analytic and problem-solving skills including experience analyzing data sets across/between multiple data platforms;


• Ability to create and analyze partner performance reports.


• Familiar with/proficient in Excel and Power Point, Zen Desk, JIRA;


• Strong organizational skills, acute attention to detail with the ability to multi-task;


• Experience with content distribution, PR, influence marketing, and understanding of the digital advertising ecosystem is a plus;


• Interest in crypto and web3;


• Experience working as an Account manager;


• Strong analytical skills and Excel/google sheets skills, JIRA;


• Fluent English;


• Being good with numbers.

Responsibilities

• Managing Live Chat daily;


• Respond to and distribute customers' inquiries;


• Handling all incoming requests;


• Providing customers with reports;


• Searching and categorizing new leads;


• Managing CRM system;


• Reaching out to existing and prospective clients;


• Upsale;


• Handling research duties upon request (study competitors, look for new IT solutions, etc).


• Collaborate with advertisers to define campaign objectives, key performance indicators (KPIs), and target audience;


• Analyze affiliate performance data to identify trends, opportunities, and areas for improvement;


• Manage contracts and agreements;


• Monitor affiliate performance by analyzing metrics such as clicks, conversions, conversion rates, and revenue;


• Respond to and distribute customers' inquiries;


• Moderation of ads;

Nice to have

• Interest in crypto news;


• Sense of humor;


• Attention to details;

We offer:

• Flexible work schedule, remotely;


• Paid sick and vacation days;


• Cool and creative gifts for holidays and important events of employees;


• Necessary equipment for work;


• The opportunity to participate in the company's internal events, open negotiations;


• Conducting product demos and trainings to develop soft skills;


• No micromanagement, hierarchy;


• Fast speed of decision-making;


• Attending top conferences around the world.