Ukraine Job Openings
Bitmedia Labs
Сustomer Support Manager
October 4, 2024
About Bitmedia Labs
Bitmedia Labs - an international product IT company, has been in the industry since 2014, effectively functioning on a worldwide scale with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games, and NFT products.
Main responsibilities:
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Assisting customers with their questions, concerns, and issues related to a product or service;
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Provide excellent customer service and ensure customer satisfaction;
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Solving user problems by answering tickets in Zen Desk;
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Moderation of players who violate the rules of the game.
Requirements:
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1+ year of experience working as customer support or related role;
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Understanding online games and how they work;
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Basic knowledge of the world of cryptocurrencies and blockchain;
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Stress resistance and the ability to avoid conflicts;
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Positive attitude and desire to develop;
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English (Upper-Intermediate).
Hiring process:
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Intro call with a Recruiter - Interview with the Hiring team - Offer.
We offer:
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Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
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The 8-hour working day with a flexible schedule;
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Competitive salary based on your experience;
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Regular performance review and annual salary review;
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Paid sick leaves, vacation and holidays;
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Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
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Ambitious team with transparent communication and friendly atmosphere, no micromanagement;
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Apple equipment;
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Memorable gifts for holidays.
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