WE ARE

Soft Serve is a global digital solutions company, headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, make a difference, have fun, and love their work.
Our global Center of Excellence team has over 100+ of the most diverse, talented, and engaged Solution Consultants, Business Analysts, and Product Managers with 12+ locations worldwide.
We are a cross-functional, highly impactful, and high-visibility team whose mission is to drive digital transformation strategy and implementations. We advise our Fortune 500 customers at the cutting edge of technology while staying highly relevant to the specifics of their industry.

IF YOU ARE

• A Senior Business Analyst with over 5 years of experience in IT
• Demonstrating a deep understanding of enterprise clients' business operations across various domains
• Skilled in software development methodologies, such as Agile and Kanban
• Familiar with management principles and project management specifics
• Well-versed in business development, discovery, and pre-sales activities
• Knowledgeable in business architecture frameworks
• Confident in prioritization techniques and scope management
• Experienced in key business analysis tasks, elements, and techniques
• Effective in English communication for collaborating with cross-functional teams and stakeholders
• Familiar with Salesforce or similar applications (as a plus)
• A holder of professional certifications like IIBA CBAP, PMI PBA, OCUP 2 Intermediate, OCEB 2 Business Intermediate, or TOGAF 9.0 Foundation (as an advantage)

AND YOU WANT TO

• Capture the vision of the business area and the client’s specifics
• Understand the client’s business objectives and translate them to the development team
• Define the 'as is' state for the enterprise business solution, model the 'to be' state, identify and assess gaps, and propose improvements
• Develop a business case to assess the feasibility of potential solutions or investments
• Standardize the collection of business and solution requirements
• Apply best practices for effective facilitation, requirements elicitation, documenting, prototyping, and modeling
• Establish and follow the requirements lifecycle process
• Conduct stakeholder analysis and plan a communication strategy considering the results and project specifics
• Manage solution scope efficiently
• Establish and manage the change management process where applicable

TOGETHER WE WILL

• Develop initiatives for growth, thus contributing to risk management
• Define the product strategy, and make a powerful input to its boost
• Boost leadership skills with managerial competencies with leadership-development programs that enable emerging and mature leaders to deliver more value
• Work with a diverse team of professionals in a collaborative enterprise environment

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.