Precoro is a Ukrainian product-based company that empowers businesses to leverage their procurement and spending operations. We help customers from more than 80 countries in Europe and Asia to transform their purchasing experience by replacing Excel spreadsheets, paperwork, and manual processes. We work with thousands of clients, and some of the well-known brands are Taxfix, Gorillas, and Synevo.

Over the past 9 years, we have:
Gathered 90+ cool specialists on our team
Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
Helped 1000+ clients improve purchasing operations

All our achievements have been realized thanks to a purposeful team that focuses on common values. You can read more about Precoro’s values at this link.

We’re looking for a proactive and detail-oriented Technical Support Specialist to join our fast-growing team. Our ideal candidate is detail-driven, quick to adapt, and thrives on solving challenges, always eager to explore new possibilities and push boundaries.

What We Offer:

• Structured learning and development opportunities at both the team and individual levels, including reimbursement for professional webinars, courses, conferences, and more.
  
• Medical insurance (after 6 months of employment for employees based in Ukraine.)
  
• Open, honest, reliable, and friendly team members.
  
• An opportunity to support the local economy by joining a Ukrainian company.
  
• A trust-based management style and a culture of ownership.
  
• Offices located in Kyiv and Warsaw.
  
• 24+ vacation days and unlimited sick leave.
  
• Competitive compensation based on qualifications+a bonus system.
  
• Paid public holidays.
  
  Important: we are looking for a person with the opportunity to work from our office in Kyiv
  

Challenges:

• You will have a direct impact on the product and witness the tangible outcomes of your work.
  
• You'll receive immediate feedback from customers, allowing you to iterate and improve in real-time.
  
• Our AI and integration projects are complex yet essential, offering significant opportunities for personal and professional growth.
  
  Opportunities:
  

• Be at the forefront of implementing AI into a cutting-edge product.
  
• Learn from our Head of Product, a leader with 10+ years of experience in building B2B Saa S solutions for the US market.
  
• Your contributions will drive meaningful change.
  
  Responsibilities:
  

As a new hire in this role, you will be responsible for ensuring the quality and accuracy of data, improving processes, and supporting both internal and external stakeholders. Below are your key responsibilities:

• Data Accuracy & Validation:
  • Review invoices and identify/correct errors.
    
  • Proactively create a list of enhancements to optimize workflow and increase efficiency.
    
• Data Labeling:
  • Train the AI processor to improve data recognition.
    
  • Manually adjust and correct field positions on invoices to fine-tune AI performance.
    
• Technical Support & Issue Resolution:
  • Analyze errors, collaborate with the integration provider, and liaise with the Customer Support team to resolve issues.
    
  • Manage support tickets, ensuring timely and effective solutions.
    
  • Prepare comprehensive reports to track performance and improvements.
    

Your work will directly influence the precision and efficiency of our product.

Requirements:

• Proficiency in reading and interpreting JSON files and API responses.
  
• Solid practical experience with SQL.
  
• English language proficiency at a B2 level or higher.
  
• Familiarity with accounting principles.
  
• Educational background in technology or economics.
  

Nice-to-Have:

• Prior experience in technical support.
  
• A meticulous attention to detail with no tolerance for errors.
  
  The Interview Process Includes:
  
• 
  An introductory call with our recruiter (30 min)
  
• An interview with the hiring manager (60 min)
  

The trial period will last 3 months, after that, you’ll get lots of congratulations!
Join the Precoro team and let’s create innovation together!