Ukraine Job Openings
Precoro Inc
Technical Support Specialist
FULL TIME
October 8, 2024
Over the past 9 years, we have:
Gathered 90+ cool specialists on our team
Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
Helped 1000+ clients improve purchasing operations
All our achievements have been realized thanks to a purposeful team that focuses on common values. You can read more about Precoro’s values at this link.
We’re looking for a proactive and detail-oriented Technical Support Specialist to join our fast-growing team. Our ideal candidate is detail-driven, quick to adapt, and thrives on solving challenges, always eager to explore new possibilities and push boundaries.
What We Offer:
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Structured learning and development opportunities at both the team and individual levels, including reimbursement for professional webinars, courses, conferences, and more.
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Medical insurance (after 6 months of employment for employees based in Ukraine.)
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Open, honest, reliable, and friendly team members.
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An opportunity to support the local economy by joining a Ukrainian company.
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A trust-based management style and a culture of ownership.
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Offices located in Kyiv and Warsaw.
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24+ vacation days and unlimited sick leave.
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Competitive compensation based on qualifications+a bonus system.
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Paid public holidays.
Important: we are looking for a person with the opportunity to work from our office in Kyiv
Challenges:
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You will have a direct impact on the product and witness the tangible outcomes of your work.
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You'll receive immediate feedback from customers, allowing you to iterate and improve in real-time.
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Our AI and integration projects are complex yet essential, offering significant opportunities for personal and professional growth.
Opportunities:
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Be at the forefront of implementing AI into a cutting-edge product.
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Learn from our Head of Product, a leader with 10+ years of experience in building B2B Saa S solutions for the US market.
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Your contributions will drive meaningful change.
Responsibilities:
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Data Accuracy & Validation:
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Review invoices and identify/correct errors.
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Proactively create a list of enhancements to optimize workflow and increase efficiency.
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Review invoices and identify/correct errors.
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Data Labeling:
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Train the AI processor to improve data recognition.
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Manually adjust and correct field positions on invoices to fine-tune AI performance.
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Train the AI processor to improve data recognition.
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Technical Support & Issue Resolution:
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Analyze errors, collaborate with the integration provider, and liaise with the Customer Support team to resolve issues.
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Manage support tickets, ensuring timely and effective solutions.
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Prepare comprehensive reports to track performance and improvements.
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Analyze errors, collaborate with the integration provider, and liaise with the Customer Support team to resolve issues.
Requirements:
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Proficiency in reading and interpreting JSON files and API responses.
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Solid practical experience with SQL.
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English language proficiency at a B2 level or higher.
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Familiarity with accounting principles.
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Educational background in technology or economics.
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Prior experience in technical support.
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A meticulous attention to detail with no tolerance for errors.
The Interview Process Includes:
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An introductory call with our recruiter (30 min)
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An interview with the hiring manager (60 min)
The trial period will last 3 months, after that, you’ll get lots of congratulations!
Join the Precoro team and let’s create innovation together!
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